Company Policies

Payments

All payments are due at the time of service. We accept cash, check and Venmo.

Liability

We are bonded and insured through Pet Care Business Insurance.

Refunds & Credits

Once services are booked, there are no refunds, but if services are not utilized, you will receive a credit for future pet visits.

Last-Minute Bookings

Services booked less than 24 hours in advance will be subject to a $15 booking fee.

Home Visits

Midday visits will be scheduled during 11am-2pm. We do not guarantee exact times for any visits. Morning visits will not be scheduled any earlier than 7am, and bedtime visits will not be scheduled any later than 9pm.

Cleanup Fee

Occasional accidents are cleaned up at no additional charge. Repeated indoor accidents requiring extensive carpet cleaning and sanitizing will be subject to $25 per instance.

Holiday Surcharge

A $10 additional charge will be added for any visits on holidays.

Safety

For the safety of your pet and the community, all dogs will be kept on a leash during outdoor walks—no exceptions.

Secure Entry

We take the security of your home seriously. Keys/codes are stored securely and never labeled with your address.

Aggression & Liability

Owners must disclose any history of biting or aggression towards humans or other animals.

Right to Terminate

We reserve the right to terminate service immediately if a pet poses a danger to our team.